Help

Creating an online account is quick and the most convenient way to keep track of your account. To create your online account, visit our registration page and complete and submit the form. Enter your information exactly as it appears on your Clasp welcome letter or any other Clasp correspondence. Account access is available to anyone with an obligation serviced by Clasp.

Payments can be made in multiple ways. The easiest and most convenient way is to log in to your account and make a payment with a checking or savings account. For even more convenience, you can set up recurring payments online so that your payments are made automatically. You can also use bill pay through your bank's online bill pay service. (Make sure they don't charge a fee!) Payments can also be sent via mail to Clasp PO BOX 845073, Dallas, TX 75284-5073 or made by calling Clasp at (833) 514-1834.

You can view your billing statement by logging into your account and clicking Manage Account and then Account Documents. This will give you access to view all billing statements while the agreement is serviced by Clasp.

Forgot your password? Just enter your username associated with your Clasp account, and we'll reset your password.

Forgot your username? We can help you figure it out. You will need to provide us with some information so we can verify your account. An email will be sent to the email address on file and provide further instruction.

Your school or training program provided you the opportunity to complete your education and participate in a financing program made available through Clasp. Clasp is Clasp's servicing partner, here to provide exceptional servicing for your account, including managing your payments. From the date enrollment begins to the day you pay your agreement in full, we are here to help you succeed.

Great question. This can be confusing. Your school or training program provided you the opportunity to complete your education and participate in a financing program made available through Clasp. This may have been in the form of an Income Share Loan, Income Share Agreement, Deferred Tuition Agreement, or Retail Installment Contract - all administered through Clasp. Clasp is Clasp's servicing partner, contracted by Clasp to service your agreement from the date enrollment begins.

Your security is important to us. To ensure that your personal information stays safe, we utilize multi-factor authentication. The first time you log into your account from a new device or browser, you'll enter your username and password as usual. Then, you will be asked to enter a unique code that we will send to you via email. Check your email for the access code and enter it when requested. If you have questions or need help logging in, contact us.

An Income Share Agreement (ISA) or Income Share Loan (ISL) is a contract through which a student receives upfront funding for their education in exchange for repayment based on future income. Throughout the term of your ISA/ISL, your income share percentage will not change. Thus, if your income increases, your payments will increase. If your income decreases, so do your payments. You will stop paying your ISA/ISL once you've made your required number of monthly payments or reached your Payment Cap, or your implied APR cap - whichever comes first. The full terms and conditions of your ISA/ISL are included in your loan documents.

You may fully or partially prepay your obligation during In-school, Grace and Repayment Periods without penalty. Partial prepayments of your obligation received during In-school or Grace periods do not satisfy future bills due. Full prepayments of your obligation received during In-school or Grace periods would satisfy the full loan. Provided your Earned Income was above the minimum income threshold during the Repayment Period and you did not utilize hardship deferments, prepayments will apply to reduce the Total Payment Cap resulting in either you paying off your loan early or a reduced payment amount for the final payment due.

You, the Participant in the ISA or ISL, are required to provide verification of your income prior to any applicable Grace Period, each year thereafter, and any time your income changes. Failure to provide verifiable income may result in additional fees assessed and either an estimated income amount to be used or the servicer may utilize additional resources to obtain income information.

A Deferred Tuition Agreement ("DTA") is a contract that allows you to pay your tuition after you leave your program and secure employment earning above the minimum income threshold outlined in your contract. You will pay a fixed monthly payment over a fixed period of time, only when you meet the minimum income threshold.

Your loan has a built-in protection that caps the total amount you will ever repay on your account. You may end up paying LESS than this Multiple Payment Cap (MPC), but you will never pay MORE than the MPC. This Multiple Payment Cap is clearly displayed on your loan documentation. Your loan balance on the Launch portal reflects the Multiple Payment Cap figure less payments you have made on your account to date. For additional questions or if you would like to receive a copy of your agreement, please call Launch Servicing at (833) 514-1834.

The prepayment amount reflects the Multiple Payment Cap amount less any payments you’ve already made on your account. To receive an accurate payoff quote, please contact us at (833) 514-1834 Monday through Friday between 7AM and 7PM Central. A member of our team will initiate a request to have your payoff balance calculated and shared with you. This process can take 3-5 business days.

Fees may be added to your account for a few reasons. A late fee may be assessed if a scheduled monthly payment is not received on time. An NSF (non-sufficient funds) fee may be charged if a payment is returned by your bank due to insufficient funds or a declined transaction.

One of the best ways to help avoid late fees and returned payments is to enroll in Autopay. If you have questions about a fee on your account or would like assistance setting up Autopay, please contact Launch Servicing at (833) 514-1834 , Monday through Friday between 7:00 AM and 7:00 PM Central.

The funding or funded amount is the amount you originally borrowed for your education. For additional questions or if you would like to receive a copy of your agreement, please call Launch Servicing at (833) 514-1834.

The Funding Amount is the original amount you borrowed for your education. For Income Share Loan (ISL) or Income Share Agreement (ISA), the Payment Cap (shown in your agreement as the Multiple Payment Cap) is the MOST you will ever pay for your loan during the repayment period. You could pay LESS, but never MORE than the Multiple Payment Cap. For additional questions or if you would like to receive a copy of your agreement, please call Launch Servicing at (833) 514-1834.

To upload documents, follow the steps below:

• Login to your account on the Launch portal (www.clasp.launchservicing.com).
• Click on the menu icon at the top of the page (box with three horizontal lines).
• Click on “Messages”.
• Click “Upload Document” and select the document from your computer to upload
• Once you’ve uploaded your document(s), click “Send”.
• For additional questions or if you would like to receive a copy of your agreement, please call Launch Servicing at (833) 514-1834.

You can see the number of payments satisfied on your account by following the steps below:

• Login to your account on the Launch portal (www.clasp.launchservicing.com).
• Click the box that says “Manage Account”
• Find the box on this page with your Agreement number and a drop-down symbol (looks like a “V”)
• Click in that box to expose your Agreement Summary that includes your “Number of Satisfied Payments”
• Always consult your loan agreement if you have questions about specific terms
• For additional questions or if you would like to receive a copy of your agreement, please call Launch Servicing at (833) 514-1834.

You can see the number of payments satisfied on your account by following the steps below:

• Login to your account on the Launch portal (www.clasp.launchservicing.com).
• Click the box that says “Manage Account”
• Find the box on this page with your Agreement number and a drop-down symbol (looks like a “V”)
• Click in that box to expose your Agreement Summary that includes your “Number of Satisfied Payments”
• Always consult your loan agreement if you have questions about specific terms
• For additional questions or if you would like to receive a copy of your agreement, please call Launch Servicing at (833) 514-1834.

We highly recommend Autopay (recurring payment) to keep your account in good standing. Turning on this valuable feature is quite easy:

• Login to your account on the Launch portal (www.clasp.launchservicing.com).
• Click the “Manage Account”box
• In the section titled "Recurring Payments", click on "Manage recurring payments"
• Click the "Add a recurring payment" box and enter the requested information
• If you have any questions or issues turning on your AutoPay (recurring payment), contact the Launch team at (833) 514-1834.

Yes, although we always recommend you keep your account on Autopay (recurring payment), turning off this valuable feature is quite easy:

• Login to your account on the Launch portal (www.clasp.launchservicing.com).
• Click the box that says “Manage Account”
• In the section titled "Recurring Payments", click on "Manage recurring payments"
• From there you can turn off your Autopay (recurring payments), if it is currently turned on
• If you have any questions or issues turning off your AutoPay (recurring payment), contact the Launch team at (833) 514-1834.

Each year, we review your account to make sure you’ve been making the correct payments based on your income. If you underpaid, your future monthly payment will increase by that amount. If you overpaid, we’ll credit your account for the extra amount. We may also check your income and payment records during the repayment period or for up to one year after it ends. This review ensures your income and payments were reported and calculated correctly. Please make sure to provide any documentation/information if requested here. For additional questions or if you would like to receive a copy of your agreement, please call Launch Servicing at (833) 514-1834.

If you were unemployed for the entire year, please upload a copy of your IRS transcript in your portal (www.clasp.launchservicing.com). If you were unemployed for part of the year, please provide the tax documents requested above and include the period of unemployment in the form on the back of the Reconciliation Request letter. For additional questions or if you would like to receive a copy of your agreement, please call Launch Servicing at (833) 514-1834.

If you disagree with your calculated income, we recommend that you speak with a Customer Service Representative by calling Launch Servicing at (833) 514-1834 and pressing 9 to speak with a live agent.

If you disagree with your calculated income, we recommend that you speak with a Customer Service Representative by calling Launch Servicing at (833) 514-1834 and pressing 9 to speak with a live agent.

If you believe the amount you owe to your school is incorrect, please refer to your signed agreement and contact your school representative to discuss. Please be aware that neither Clasp nor Launch has the authority to adjust the loan amount or terms of your agreement. The request to adjust the terms of your loan must come from your school.

If you believe that your loan should have been cancelled, then we recommend that you reach out to your school/program to make sure they complete and submit the changes to Clasp as we cannot cancel your loan without their permission. If you wish to withdraw from your ESL/Talent program, please make sure to inform your employer and us at scholars@clasp.com

We recommend that you speak with a tax professional. For additional questions or if you would like to receive a copy of your agreement, please call Launch Servicing at (833) 514-1834.

If you have an Employer Sponsored Loan (ESL), we recommend that you consult with a tax professional regarding the repayment program, as you may be subject to income tax for some or all of the loan payments made by your employer.

We recommend that you speak with a tax professional. For additional questions or if you would like to receive a copy of your agreement, please call Launch Servicing at (833) 514-1834.

If you have an ESL/part of the Talent program, we recommend that you consult with a tax professional regarding the repayment program, as you may be subject to income tax for some or all of the loan payments made by your employer.

There are no negative implications to your credit if you decide to use an ARO option. AROs are designed to provide you with options and opportunities for your payment journey. For additional questions on what options may be available to you or if you would like to receive a copy of your agreement, please call Launch Servicing at (833) 514-1834.

Your account may have been sent to a third party collection agency if it was in default. For information concerning the post default collections, please contact the Collections Agency.

Depending on your program, your status and information will be reported to the credit bureaus. For additional questions or if you would like to receive a copy of your agreement, please call Launch Servicing at (833) 514-1834.

Income documents are typically reviewed and processed within 7–10 business days.

Once your documents are processed (within 7–10 business days), any updates will be reflected on your account.

The only deferment option generally available is based on monthly income falling below the minimum income threshold. Some Income Share Agreements (ISAs) may allow borrowers to defer payments while on active duty — this depends on the specific terms of the contract. Additionally, Active Duty servicemembers may submit copies of their Active Duty Orders and request Launch to review eligibility for the 6% interest rate cap under the Servicemembers Civil Relief Act (SCRA). Note: The loan must have been disbursed prior to entering military service to qualify. For assistance with submitting deferments or additional questions, please call Launch Servicing at (833) 514-1834.

Deferment requests are typically reviewed and processed within 7 to 10 business days. For assistance with submitting deferments or additional questions, please call Launch Servicing at (833) 514-1834.

The Income Share Percentage is the percent of your income you agree to pay monthly. It’s based on your program, school, major, and financing amount. It remains fixed unless specified in the terms of the contract or Final Disclosure for a financing amount change. For additional questions or if you would like to receive a copy of your agreement, please call Launch Servicing at (833) 514-1834.

Clasp and Launch cannot change or cancel your loan based on dissatisfaction with your school. We recommend reaching out to your school directly to share your concerns. If the school agrees to refund some or all of your tuition, those funds will be sent to Clasp, and your loan will be reduced or cancelled accordingly

You may submit a Payoff Request from your portal or by speaking with a Customer Service Representative by calling Launch Servicing at (833) 514-1834.

If you’ve filed for bankruptcy, Launch Servicing will pause all collection activity on your account. Your loan will be placed into temporary forbearance while the bankruptcy is pending. In some cases, Launch may file a proof of claim with the court. If you’ve filed, please contact Launch Servicing at (833) 514-1834 so they can update your account status accordingly

If you believe your Clasp loan was opened fraudulently, please call Launch Servicing at (833) 514-1834 immediately to request an ID Theft Packet. Your account will be placed in temporary forbearance while the issue is investigated. You may be asked to provide documentation (e.g., police report, identity theft affidavit).

In the event of permanent disability or death, Clasp loans may be eligible for discharge. Launch Servicing will require official documentation—such as a death certificate or a permanent disability determination letter. Once verified, the loan will be discharged, and no further payments will be due. For help with this process, please contact Launch Servicing at (833) 514-1834.

Yes. If you are serving on active duty, you may qualify for protections under the Servicemembers Civil Relief Act (SCRA), including a cap on your loan payments equivalent to a 6% interest rate. Your loan must have been disbursed before you entered active duty. To request SCRA protection, contact Launch Servicing at (833) 514-1834 and provide a copy of your military orders or other proof of service.

If you believe your loan was issued in error or you disagree with your agreement or balance, please call Launch Servicing at (833) 514-1834. You may be asked to provide documentation to support your claim. Your account may be placed in temporary forbearance while your dispute is reviewed. If applicable, your school or program may also need to submit a Change Request to Clasp to adjust your loan terms

You can update your payment method by following the steps below:

• Login to your account on the Launch portal (www.clasp.launchservicing.com).
• Click the “Manage Account” box
• In the section titled "Recurring Payments", click on "Manage recurring payments"
• There is an area labeled "Payment Source" on the right ride of the page, Click the drop down box to select a different saved payment source
• If you need to add a new payment source, Click on the "Manage Payment Sources" button and Add a New Source
• If you have any questions or issues updating your payment source, contact the Launch team at (833) 514-1834.

Income verification is required:

• Annually
• Anytime your income changes (e.g., new job, pay raise)
• After exiting a deferment period.

Upload your income verification documents directly through the Launch Servicing borrower portal. To upload documentation:

• Login to your account on the Launch portal (www.clasp.launchservicing.com).
• Click on “Messages” at the top of the page.
• Click “Upload Document” and select the document from your computer to upload
• Once you’ve uploaded your document(s), click “Send”.

  "Tip: To expedite the update to your income, please ensure your paystub clearly shows your pay frequency (weekly, bi-weekly, etc.), your name, employer and pay date!"

You may be eligible for assistance options such as:

• Temporary deferment
• Financial hardship support
• Please contact Launch Servicing directly at (833) 514-1834 to discuss your options.

Launch may offer alternative repayment options for borrowers experiencing financial difficulty. Please call (833) 514-1834 to discuss what may be available to you.

The deferments are approved for up to three (3) months at a time. For assistance with submitting deferments, please call Launch Servicing at (833) 514-1834.

Submit documentation as soon as you know you qualify for a deferment. To extend a deferment, send in updated documents at least two weeks before your current deferment ends. Because deferments (postponement) are granted in 3 month increments, you are required to submit a new deferment request for each period a deferment is needed. For assistance with submitting deferments or additional questions, please call Launch Servicing at (833) 514-1834.

If you do not see a copy of your agreement or disclosure in your servicing portal, contact a Customer Service Representative by calling Launch Servicing at (833) 514-1834 and ask for:

• Your Agreement or Contract
• Your Final Disclosure (or Amended Final Disclosure, if applicable)

Upload your new employment and/or income documentation through the Launch borrower portal. To upload documentation:

• Login to your account on the Launch portal (www.clasp.launchservicing.com).
• Click on “Messages” at the top of the page.
• Click “Upload Document” and select the document from your computer to upload
• Once you’ve uploaded your document(s), click “Send”.

  "Tip: To expedite the update to your income, please ensure your paystub clearly shows your pay frequency (weekly, bi-weekly, etc.), your name, employer and pay date!"